Shipping and Delivery

The products presented on our website are shipped directly from our manufacturers located in Europe and Asia.
The delivery of your order will be made by the Post Office and we work with standard Mail within 10 to 30 business days.
There may be variations in the deadline by the Post Office, the Customs Service and possible problems with the Post Office strikes, in addition to other factors beyond our control.
If there are different items within the same order, we may send them in different packages, thus prioritizing the speed of delivery.

Who can receive the purchase?

Delivery will always be carried out by the Post Office, however, in some cases, as an absent recipient, regions with restricted delivery, and other reasons, the post office may leave a notice to pick up the products at the branch closest to the address. provided. Products may be received by third parties, such as building porters and family members, provided they sign the receipt for the products. It is important to note that the responsibility, from the authorized delivery to third parties (as mentioned above), falls on the buyer or on the Post office itself.

What else do I need to know before buying?

We request attention when completing the delivery address, to ensure that it is carried out within the established period. We remind you that it cannot be changed after 12 hours of placing the order on the web, because within that period the product is already being processed for shipment.
Products damaged during transport are the responsibility of postal services. Compliance with the delivery address must be reviewed by the buyer before confirmation of the purchase, and if the product is returned by an incorrect address or insufficient data, it will be the responsibility of the customer.
In the event of unsuccessful delivery by the post office, it will remain with the available agency to be withdrawn, but will not be returned to the sender abroad until certain days.
If it has been returned to the origin, after the confirmation of the forwarding, the delivery period will count from the confirmation date that will be registered in our order system.
Any questions related to deadlines, our team will always be available through the social networks on our website or by email:
By making a purchase, the customer will comply with the terms of service of that you can see in the quick links section.