Returns & Exchanges
Defective or damaged product.
If you buy a product in our web store, but when you receive it, you discover that there is a manufacturing defect, we guarantee your right to change or return it.
If the customer wants to proceed with the return or exchange of the product, they must send a video showing the defective product, where it will undergo an internal analysis, and after finding the manufacturing defect, the customer must send the product to the address who will be informed by email After receiving the package, we will do a final analysis to confirm that everything is in accordance with the conditions for returning the item. After confirmation, our Customer Service Team will contact the customer.
We will send you a new item once we confirm the item was defective. If you prefer the return to the exchange, we will send you a check for the amount spent, to be exchanged for any item on the web, without expiration date. If the item needs to be returned, the shipping costs will be covered by us. We will provide you with return instructions for damaged or defective item. Be sure to request this process within 15 calendar days after the delivery date.
Returns and exchanges of non-defective products.
On sale, discounted or discounted products, the amount spent will not be refunded. The customer may proceed to return it by changing a product or a valid check to be exchanged on our website for the amount of the amount spent on it, with no expiration date.
The request for exchange or return must be sent to our team within 15 calendar days from the moment the customer receives the purchase. After this period, the exchange or refund requests will not be valid.
Return shipping costs will be borne by the customer in any case.
In the products of the MUSCULATION and FITNESS GADGETS collections, once the package is opened, returns and exchanges will not be accepted if the product is not damaged, defective or erroneous.
The first step to exchange or return is to communicate by email to firstname.lastname@example.org
Our team will inform you on how to proceed for the exchange or return of the product.
In the mail it is important that you attach your full name and your order number.
Cancellation of orders.
The calculation of terms to cancel an order will be 6 hours from the day and time the purchase was made.
You must send us an email to email@example.com within the aforementioned period.
We cannot cancel the order after that period has elapsed, since the order has already been processed. Once you receive it if you do not like it, you can return it.